Frequently Asked Questions
Answers before you reach out
Quick answers about pricing, supported formats, roadmap, and what is coming next for Save The Chat.
Is Save The Chat free?
Yes. Save The Chat includes free daily usage for core features, so you can get started and use the app without paying upfront. If you need more processing after using your free daily tokens, you can purchase additional premium tokens. As the product grows, optional subscription plans may be introduced for advanced features, while keeping a free entry point for everyday use.
What happens when I run out of free tokens?
Once your free daily tokens are used up, you can either wait for your next refill or purchase premium tokens if you need extra processing right away.
Can I convert chats other than .txt exports?
Right now, the main supported input is .txt chat exports. Support for additional formats is on the roadmap, and compatibility will expand over time.
Do I need to create an account?
Yes, an account helps keep your processed contacts and chat data tied to you securely, and makes it possible to sync your information across supported devices.
I registered but did not get the verification email.
Verification emails can sometimes land in Spam, Junk, Promotions, or other filtered folders depending on your email provider. Check those folders first, and if you still do not see it after a few minutes, contact support for help.
Which platforms does it support today?
The web app and macOS app are available now. Other native apps for iOS and Android are planned and being rolled out in stages.
What does Save The Chat extract from a chat export?
It extracts contact-oriented details like names, emails, service context, and concise summaries so follow-up is faster and more organized.
Can I review or edit extracted contact details?
Yes. Save The Chat helps automate the first pass, but you should still review important contacts and adjust details where needed.
How accurate is the extraction?
Accuracy is high for well-structured exports, but the tool can still miss or misread details in noisy data. You should review important contacts before relying on them.
Are my original chat files stored?
Chat exports are used to process and generate structured contact information. For the full details on storage and handling, check the Privacy Policy.
How is my data handled?
Your data is processed to generate contacts and summaries for your account. For details on handling, storage, and controls, review the Privacy Policy.
Still have questions?
If your answer is not here, send a message and we will help you out.